issue96:mon_opinion
Différences
Ci-dessous, les différences entre deux révisions de la page.
| Prochaine révision | Révision précédente | ||
| issue96:mon_opinion [2015/05/07 10:46] – créée auntiee | issue96:mon_opinion [2015/05/19 15:04] (Version actuelle) – d52fr | ||
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| - | Well, we have waited nearly two years for the Ubuntu phone, and now it has finally arrived. Here are some of my thoughts and observations. | + | ===== 1 ===== |
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| + | **Well, we have waited nearly two years for the Ubuntu phone, and now it has finally arrived. Here are some of my thoughts and observations. | ||
| Firstly, the buying experience. People often talk about the experience of ownership, but you have to buy the product before you can own it. If the buying experience is poor, you can put that customer off buying one of your products again, assuming that they don't cancel the order out of sheer frustration! | Firstly, the buying experience. People often talk about the experience of ownership, but you have to buy the product before you can own it. If the buying experience is poor, you can put that customer off buying one of your products again, assuming that they don't cancel the order out of sheer frustration! | ||
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| And so it was that, on February 11th, I got to work quite early and quickly checked my home e-mails. Just as well I did, as there was an e-mail from Canonical saying that the Ubuntu phone was finally available to buy, but only for 12 hours – why? What on earth was that about? The fact that the phone was finally available to buy made me quite excited, as, like other Ubuntu fans, I have waited patiently and eagerly for this phone to appear. | And so it was that, on February 11th, I got to work quite early and quickly checked my home e-mails. Just as well I did, as there was an e-mail from Canonical saying that the Ubuntu phone was finally available to buy, but only for 12 hours – why? What on earth was that about? The fact that the phone was finally available to buy made me quite excited, as, like other Ubuntu fans, I have waited patiently and eagerly for this phone to appear. | ||
| - | At this point I did something I've never done before – I was prepared to buy a product I had never heard of, from a manufacturer I had never heard of. This is not me at all; I normally research my purchases carefully, reading reviews and comparing deals before parting with my hard-earned cash. I was taking Ubuntu and Mark Shuttleworth on trust. | + | At this point I did something I've never done before – I was prepared to buy a product I had never heard of, from a manufacturer I had never heard of. This is not me at all; I normally research my purchases carefully, reading reviews and comparing deals before parting with my hard-earned cash. I was taking Ubuntu and Mark Shuttleworth on trust.** |
| - | I have used Ubuntu since almost the very beginning – 7.04. When they introduced Unity, I didn't like it at first but I stuck with it and now I'm very comfortable with it (with hindsight, I think that they introduced it before it was really ready). With the phone, and the whole idea of convergence between various devices, Unity makes sense. Obviously Shuttleworth was thinking ahead – a man with a vision. Also, Shuttleworth had given millions of people, including myself, a really great operating system, and all for free. I decided to step out in faith and buy the phone, sight unseen, and hope that it was as good as I hoped that it would be. I clicked the link and got taken to the BQ website and to the new Ubuntu phone. The excitement quickly turned into frustration and then anger. | + | Bon. Nous attendons l'Ubuntu Phone depuis presque deux ans et maintenant, enfin, le voilà. Voici quelques-unes de mes réflexions et mes remarques. |
| - | I looked for the 'add to cart' | + | Tout d'abord, l'achat. Les gens parlent souvent de leurs expériences comme propriétaires, mais il faut acheter un produit avant de pouvoir le détenir. Si l'expérience de l'achat est mauvaise, le client ne voudra sans doute plus acquérir un de vos produits, en supposant qu'il n'ait pas tout simplement annulé la commande par pure frustration |
| - | My frustration was slowly turning to anger. What should have been a pleasure was turning into a nightmare. I left it for another 30 minutes and tried once again. This time I got to the payment page, filled out all the details and when I pressed | + | Ainsi, il s' |
| - | So the buying experience was crap. I'm reasonably patient, but to wait a month or more for delivery was really annoying, especially as I had waited nearly 2 years for the phone to appear. They should have had the phones ready to go to all those eager customers instead of making us wait. What they should have done is to say that it was a pre-order. That would have made it clear that the phone was not available for immediate delivery, and not raised expectations unnecessarily. | + | Alors, j'ai fait quelque chose que je n' |
| - | What was the point of the ' | + | ===== 2 ===== |
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| + | **I have used Ubuntu since almost the very beginning – 7.04. When they introduced Unity, I didn't like it at first but I stuck with it and now I'm very comfortable with it (with hindsight, I think that they introduced it before it was really ready). With the phone, and the whole idea of convergence between various devices, Unity makes sense. Obviously Shuttleworth was thinking ahead – a man with a vision. Also, Shuttleworth had given millions of people, including myself, a really great operating system, and all for free. I decided to step out in faith and buy the phone, sight unseen, and hope that it was as good as I hoped that it would be. I clicked the link and got taken to the BQ website and to the new Ubuntu phone. The excitement quickly turned into frustration and then anger. | ||
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| + | I looked for the 'add to cart' button but unfortunately, | ||
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| + | J' | ||
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| + | J'ai cherché le bouton « add to cart » (ajouter au panier), mais, malheureusement, | ||
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| + | ===== 3 ===== | ||
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| + | **My frustration was slowly turning to anger. What should have been a pleasure was turning into a nightmare. I left it for another 30 minutes and tried once again. This time I got to the payment page, filled out all the details and when I pressed ' | ||
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| + | So the buying experience was crap. I'm reasonably patient, but to wait a month or more for delivery was really annoying, especially as I had waited nearly 2 years for the phone to appear. They should have had the phones ready to go to all those eager customers instead of making us wait. What they should have done is to say that it was a pre-order. That would have made it clear that the phone was not available for immediate delivery, and not raised expectations unnecessarily.** | ||
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| + | Petit à petit, ma frustration devenait de la colère. Ce qui aurait dû être un plaisir devenait un cauchemar. J'ai tout laissé pendant encore 30 minutes et j'ai essayé à nouveau. Cette fois-là j'ai atteint la page du paiement, j'ai rempli tous les détails et, quand j'ai cliqué sur « send » - devinez quoi ? Je l'ai laissé encore 30 minutes et j'ai réessayé. Cette fois-ci - ENFIN - tout a fonctionné et j'ai pu commander le téléphone. Il a annoncé qu'il était disponible, mais que la livraison n' | ||
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| + | Bref, l' | ||
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| + | ===== 4 ===== | ||
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| + | **What was the point of the ' | ||
| Hopefully, lessons will be learned for future Ubuntu product releases. | Hopefully, lessons will be learned for future Ubuntu product releases. | ||
| - | After having ordered the phone, I then tried to find out about what I had ordered – a classic case of putting the cart before the horse! There was next to nothing on the web, but, over the next few days, a few reviews and videos went online, and I was able to find out a bit more about it. The first disappointment was that it won't function as a computer to which you can just connect a display, keyboard and mouse. That's a big shame. The specs weren' | + | After having ordered the phone, I then tried to find out about what I had ordered – a classic case of putting the cart before the horse! There was next to nothing on the web, but, over the next few days, a few reviews and videos went online, and I was able to find out a bit more about it. The first disappointment was that it won't function as a computer to which you can just connect a display, keyboard and mouse. That's a big shame. The specs weren' |
| - | The lack of reviews was also a bit of a worry for another reason. I'm greatly concerned about privacy and the Snowden revelations horrify me, as do the way various apps grab your personal information and phone home with it, not to mention the way companies like Google track you around the web and flog that information for 30 pieces of silver to the highest bidder. Will the Ubuntu phone stop that? How good is it from a privacy perspective? | + | Quel était l' |
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| + | On peut espérer que la leçon portera ses fruits et qu'ils rectifieront le tir lors de nouvelles sorties de produits Ubuntu. | ||
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| + | Après avoir commandé le téléphone, | ||
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| + | ===== 5 ===== | ||
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| + | **The lack of reviews was also a bit of a worry for another reason. I'm greatly concerned about privacy and the Snowden revelations horrify me, as do the way various apps grab your personal information and phone home with it, not to mention the way companies like Google track you around the web and flog that information for 30 pieces of silver to the highest bidder. Will the Ubuntu phone stop that? How good is it from a privacy perspective? | ||
| Anyway, to the phone itself. Unlike those lucky journalists – who got the phone weeks before us paying customers, and got it in a fancy box with a nice pair of headphones included – us paying customers just got a small box with a phone in it. The phone looks good and well made, but the protective case does not. It looks cheap and it's slightly too big, which means that the lid won't close neatly on top of the phone. Given that it sells for 16 Euros, it's poor value for money and I'm glad that I didn't have to pay for it. | Anyway, to the phone itself. Unlike those lucky journalists – who got the phone weeks before us paying customers, and got it in a fancy box with a nice pair of headphones included – us paying customers just got a small box with a phone in it. The phone looks good and well made, but the protective case does not. It looks cheap and it's slightly too big, which means that the lid won't close neatly on top of the phone. Given that it sells for 16 Euros, it's poor value for money and I'm glad that I didn't have to pay for it. | ||
| - | The phone' | + | The phone' |
| - | Initially, although I was able to bluetooth the phone to the car, there were no phone books to import and even if I dialled a number manually, it didn't work. This was another disappointment. However manually populating my phone book, making a few test calls, sending a few test texts and switching bluetooth off and back on again, got it working. | + | Le manque de critiques m'a inquiété pour une autre raison. La question de la vie privée me turlupine et les révélations de Snowden m' |
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| + | Quoi qu'il en soit, examinons le téléphone même. Contrairement à ces journalistes chanceux - qui ont reçu le téléphone des semaines avant nous, les clients payants et qui l'ont reçu dans un joli emballage comprenant des écouteurs de bonne facture - nous, les clients payants, n' | ||
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| + | Jusqu' | ||
| + | ===== 6 ===== | ||
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| + | **Initially, although I was able to bluetooth the phone to the car, there were no phone books to import and even if I dialled a number manually, it didn't work. This was another disappointment. However manually populating my phone book, making a few test calls, sending a few test texts and switching bluetooth off and back on again, got it working. | ||
| The major problem with bluetooth is that you can only switch it on and off, there is no sub switch for turning off discoverability, | The major problem with bluetooth is that you can only switch it on and off, there is no sub switch for turning off discoverability, | ||
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| The instructions say that the only e-mail scope available is for Gmail and that another scope is in preparation for the rest of us who don't have a Gmail account. I hope that we won't have to wait too long for that. | The instructions say that the only e-mail scope available is for Gmail and that another scope is in preparation for the rest of us who don't have a Gmail account. I hope that we won't have to wait too long for that. | ||
| - | My final thought is about support. When you buy a phone from a shop or from a carrier, you can get help from them if you have questions, or when things go wrong. However, with the Ubuntu Phone, where is the help? I feel quite on my own. Of course, I can go on the ever helpful Ubuntu forums, but as I'm one of the first people to get an Ubuntu phone, I can't imagine that anybody else will have the answers I need. Somehow, I don't think that BQ in Spain will know the answers either. | + | My final thought is about support. When you buy a phone from a shop or from a carrier, you can get help from them if you have questions, or when things go wrong. However, with the Ubuntu Phone, where is the help? I feel quite on my own. Of course, I can go on the ever helpful Ubuntu forums, but as I'm one of the first people to get an Ubuntu phone, I can't imagine that anybody else will have the answers I need. Somehow, I don't think that BQ in Spain will know the answers either.** |
| - | With the desktop Ubuntu, it's free, so you don't have a leg to stand on to complain about the lack of official support, but the phone costs money, and that's why I think that there should be some sort of official support. Perhaps Canonical can put an Ubuntu Phone page on their website with notifications about software updates, an FAQ, and perhaps even an opportunity to contact them if you have a question not answered in the FAQ. For instance, how will I know when the e-mail scope is ready? The phone may nudge me for an update, but will it tell me what's in that update? I'm happy to sign up with Canonical for notifications if such a thing was available. At present, I feel somewhat alone, struggling to solve the various issues myself (although Ronnie has been kind enough to help me out with a few things – thanks Ronnie!). | + | Au départ, bien que j'aie pu connecter le téléphone à la voiture via bluetooth, je ne pouvais pas importer mes contacts et, même en faisant un numéro à la main, il ne fonctionnait pas. Encore une déception. Cependant, en remplissant mes contacts à la main, en faisant quelques appels de contrôle, en envoyant quelques SMS d' |
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| + | Le plus important problème avec bluetooth, c'est que vous ne pouvez que l' | ||
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| + | Les instructions précisent que le seul « scope » mail disponible est pour Gmail et qu'un autre scope est en cours de réalisation pour nous autres qui n'ont pas de compte Gmail. J' | ||
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| + | Enfin, je pense à l' | ||
| + | ===== 7 ===== | ||
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| + | **With the desktop Ubuntu, it's free, so you don't have a leg to stand on to complain about the lack of official support, but the phone costs money, and that's why I think that there should be some sort of official support. Perhaps Canonical can put an Ubuntu Phone page on their website with notifications about software updates, an FAQ, and perhaps even an opportunity to contact them if you have a question not answered in the FAQ. For instance, how will I know when the e-mail scope is ready? The phone may nudge me for an update, but will it tell me what's in that update? I'm happy to sign up with Canonical for notifications if such a thing was available. At present, I feel somewhat alone, struggling to solve the various issues myself (although Ronnie has been kind enough to help me out with a few things – thanks Ronnie!). | ||
| Perhaps all this is because the phone is so new? Maybe this is the norm for early adopters? It may well be, and I admit that I have never been an early adopter before, and after this experience I don't want to be one again! Next time, I will wait until the product is sorted before buying. | Perhaps all this is because the phone is so new? Maybe this is the norm for early adopters? It may well be, and I admit that I have never been an early adopter before, and after this experience I don't want to be one again! Next time, I will wait until the product is sorted before buying. | ||
| - | Reading back what I have written here is really rather negative, which is a shame, as I'm a fan of Ubuntu and really want it to succeed, but I feel that, if I don't speak up, Canonical won't know how/what to improve. A lot of mistakes have been made, in my opinion, but I'm confident that, once the phone is sorted, it'll be really good. I never took much notice of scopes on my desktop / laptop Ubuntu, but on the phone they really come to life. The phone itself is good quality and good value for money. It works quickly and smoothly. I'm looking forward to the day when all the various problems have been sorted and I can just get on with enjoying it and buy one for my non-technical wife, but for that it really has to 'just work'. | + | Reading back what I have written here is really rather negative, which is a shame, as I'm a fan of Ubuntu and really want it to succeed, but I feel that, if I don't speak up, Canonical won't know how/what to improve. A lot of mistakes have been made, in my opinion, but I'm confident that, once the phone is sorted, it'll be really good. I never took much notice of scopes on my desktop / laptop Ubuntu, but on the phone they really come to life. The phone itself is good quality and good value for money. It works quickly and smoothly. I'm looking forward to the day when all the various problems have been sorted and I can just get on with enjoying it and buy one for my non-technical wife, but for that it really has to 'just work'.** |
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| + | Ubuntu Desktop est gratuit et vous n'avez donc aucun argument valable pour vous plaindre du manque de support officiel, mais le téléphone coûte de l' | ||
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| + | Se pourrait-il que tout ceci soit dû au fait que le téléphone est tout nouveau ? C'est peut-être la norme pour les adopteurs précoces ? Cela se pourrait bien et j' | ||
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| + | Relisant ce que j'ai écrit ici, je m' | ||
issue96/mon_opinion.1430988378.txt.gz · Dernière modification : 2015/05/07 10:46 de auntiee