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LibreOffice Draw has always been the black sheep of the family. Yet this tool is unmissable in the modern workplace. It is mostly used to draw flowcharts. I use them to map out processes for situations, even flowcharts for people who perform certain tasks every day. The idea is to make a few ‘templates’, and adapt them to your situation. You can map a person’s daily routine, and the escalation procedure for each step, and put it behind their office door. That day that person X does not come to work, and the boss needs Y, consult the flowchart behind person X’s door and you are on your way. Be sure to add telephone numbers of people to contact if you cannot get hold of person X. It may take you a while to set up, but once you have a bunch of templates, all you have to do is fill in the blanks. Here I made a rough example of such a flowchart in under five minutes. (It is not real, but similar to what you would have in real-life.) You would probably spend 10 minutes on each template in real life – where you align everything, and think about colours and gradients and arrows.
You can make these and attach them to your IT policies and procedures the users get, so there can be no confusion about how things work. Most of your time will actually be spent sitting with your users and making notes about what and how they do things. LibreOffice Draw is fast and easy to master. Everything you need to draw is on your left, and everything you need to write is on your right. You can even digitally sign each of your templates. There is a tip I can give you regarding use, firstly, press Alt + F12 and edit the settings to use OpenCL as this makes drawing smoother.
Once you are done creating these flowcharts for your users, you can easily print them to PDF and file them immediately. You then clean the test off your ‘template’, and make the next one. Software like dia, etcetera, specialise in making flowcharts, but this is much faster – with standard A4 layouts that easily slot in with your other work documents. Never let a user tell you his / her job is too ‘complicated’. In my experience, every job can be mapped this way.
This puts onto paper who is responsible for what and who it escalates to. This is also a great tool for hand-overs. Users can explain their jobs to the person taking over, but should there be some problem later, this is a great fallback. This also reduces the time for such hand-overs by half.
I bet you never looked at LibreOffice Draw in this light?